Return Policy

All XIX Concept products are artisan-made and handcrafted, which means slight variations and natural imperfections may occur. These details are part of their unique character.

Your satisfaction matters to us. If for any reason you are not happy with your purchase, please contact us with your order number and reason for return.

Please note that we do not offer exchanges. Approved refunds will be issued to the original payment method within 7 working days (excluding holidays).

Eligibility

To be eligible for a return, items must be:

• Unused
• In the same condition as received
• In their original packaging
• Shipped back within 7 days of delivery

If more than 7 days have passed since receiving your order, we regret that we cannot offer a refund.

Damaged or Incorrect Items

Every item is carefully inspected before shipping. However, if you receive a damaged or incorrect product, please contact us immediately so we can assist you.

Sale & Promotional Items

Items purchased during promotions or sales are final sale and are not eligible for refunds.

Return Shipping

As a small business, XIX Concept does not cover return shipping costs. The return shipping fee is the responsibility of the customer.